Account deletion

Delete your Coachable account.

Every Coachable user can request deletion of their account and associated personal and health data, regardless of where they live or how access was provided.

Last updated: July 26, 2026

1. Request account deletion

The quickest path is to open Coachable, go to Profile → Settings, choose Delete account, type DELETE, and confirm. This authenticated flow immediately removes associated data from active Coachable systems and deletes the sign-in identity. Your sign-in provider may require an email verification step for security. If you cannot sign in, send a deletion request from the email address associated with your account:

Email an account deletion request

Include “Coachable account deletion request” in the subject. Do not include health details, passwords, or identity documents in your initial message.

2. Identity verification

We may send a verification message to the account email or ask you to sign in again so that another person cannot delete your account. If you have lost access to that email, contact support and explain that you need an alternate verification method.

3. What deletion covers

Account deletion covers the account and associated data, including:

  • profile, goals, preferences, and onboarding information.
  • coaching conversations, AI memory, suggestions, plans, and notes.
  • workout, nutrition, meal-photo, hydration, recovery, check-in, and progress history.
  • wearable, Apple Health, Health Connect, reproductive, weight, biomarker, and lab information stored by Coachable.
  • push tokens, connected-service credentials, and connections.
  • organization membership linked to the member account.

Deleting Coachable does not delete source data held by Apple Health, Health Connect, a wearable provider, laboratory, employer, or another third party. Manage that data with the relevant provider.

4. Timing and limited retention

Confirmed in-app deletion removes associated product data from active Coachable systems immediately. If the sign-in provider requires verification, the sign-in identity is deleted after you complete that step. We generally complete a verified support-assisted request within 30 days. We may retain a narrowly limited record when required for security, fraud prevention, legal compliance, dispute resolution, or proof that we honored the request.

Protected backup copies are isolated from ordinary use and removed on the backup lifecycle. De-identified information that cannot reasonably be linked to you may be retained.

5. Access and billing

Account deletion ends your access to Coachable but does not by itself cancel a separate employer or organization contract. The current Coachable mobile app does not offer an individual in-app subscription. If that changes, cancel the subscription through the store or purchase channel in addition to deleting your account.